The Data Analyst (Call Center) provides Customer Service specialized tasks relevant to an assigned program and/or project. The Data Analyst is assigned to Customer Service related programs and projects and involves specialized background or knowledge regarding Customer Service processing rules, business user system testing, and regulatory guidelines relevant to the assignment.
Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
- Bachelor’s degree in Computer Science, Mathematics or Statistics
- Minimum of 3 years of professional Analyst experience
- Bilingual (English and Korean) is required.
- Intermediate level of knowledge in Microsoft Excel and PowerPoint
LG Electronics, a global leader and technology innovator in consumer electronics, mobile communications and home appliances with industry leading Technical and Customer support. We represent more than 80,000 people working in 114 local subsidiaries around the world. We offer a competitive compensation structure with 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off.